Refund policy

Every Sandy Shirt Co tee is printed just for you after you order. Because of that, we can't take returns or exchanges if you change your mind or order the wrong size or color. Please check the size chart on each product page before you order. Small measurement differences within the size chart's listed range are normal and don't count as a defect.

If something's wrong with your order, we'll make it right

If your order arrives misprinted, damaged, or defective, or we sent you the wrong item or size, we'll send you a free replacement or give you a full refund. Your choice. You don't need to send anything back.

Let us know within 21 days of delivery. We can't accept claims after 21 days.

How to report a problem

Email us at ingramjam@gmail.com with:

Your order number
A short note on what's wrong
A clear photo of the problem:
Misprint or print placement: lay the shirt flat and take a photo that shows the whole shirt and the print.
Print quality: a well-lit close-up of the affected area.
Damage or defect (holes, stains, etc.): a photo of the problem area that also shows part of the design.
Several items with the same issue: one photo with all of them together.

We'll review it and email you back. If we need another photo, we'll ask.

Lost packages

If your order never shows up, see our Shipping Policy. Missing packages need to be reported within 21 days of the estimated delivery date.

Wrong address

Please double-check your shipping address at checkout. If a package is returned because the address was wrong or incomplete, or it went unclaimed, we can reship it once you confirm the right address, but you'll need to cover the reshipping cost.

Changes and cancellations

Orders go into production quickly. If you need to change or cancel something, email us as soon as possible. Once your order is in production, we can't change or cancel it.